Support & Contact
Get help with your Bynder integration portal account, subscriptions, and API issues.
Contact Support
If you need assistance with:
- Subscription or trial setup
- API credentials and authentication
- Account access or password recovery
- Billing questions
- Technical issues with the portal
Reach out to the Bynder support team:
- Email - support.bynder@uxbee.nl
- Portal Support - Use the help/support button in the Bynder integration portal (opens in a new tab)
- Customer Success Manager - Contact your assigned Bynder account manager for commercial questions
Support Ticket Submission
Through the Portal
- Log in to the Bynder integration portal (opens in a new tab)
- Look for a Help, Support, or Contact button (usually in the top navigation or footer)
- Complete the support ticket form with:
- Issue type - Select the category that best describes your issue
- Urgency - Indicate how urgent the issue is
- Description - Provide detailed information about your problem
- Screenshots/Attachments - Include relevant screenshots or files if helpful
- Submit the ticket and note your ticket number for reference
Via Email
Email support.bynder@uxbee.nl with:
- A clear subject line describing your issue
- Detailed description of the problem
- Steps you've already tried
- Your portal account email address
- Any error messages you received
Connector-Specific Support
For issues related to setting up or using specific connectors:
- SitecoreAI Connector - See Troubleshooting in the SitecoreAI documentation
- XP/XM Connector - Refer to connector-specific documentation for your version
If you believe the issue is with the portal itself (not the connector), contact Bynder support using the methods above.
Frequently Checked Items
Before contacting support, verify:
- ✓ Your subscription is active and not expired
- ✓ Your API credentials are correct and up to date
- ✓ You're using the correct portal URL for your region
- ✓ Your firewall/network allows connections to the portal
- ✓ You have the latest connector version installed
Response Time
Bynder support typically responds within:
- Standard Issues - 1-2 business days
- Urgent/Critical - Same business day
Response times may vary depending on support plan and issue severity.